Working at The Willows
57 High Street, Telford, TF7 5AT
Operated by Prokare Limited
8 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive management, lovely culture, and relevant training, although staff retention and innovative activities lack detail."
Safety & Risk
8/10
✓
Staff demonstrated a good understanding of people's needs and people told us they were happy with the care they received.
Staff Culture
7/10
✓
A staff member described the culture of the home as 'Lovely and everyone gets on with each other.'
Staffing Levels
6/10
✓
People were cared for by sufficient numbers of staff who had been recruited safely.
Training & Dev
7/10
✓
Staff told us they received training relevant to their role and with regards to people's diagnosis and assessed care needs. For example, conditions relating to people's acquired brain injury.
Management
7/10
✓
A staff member told us, 'The registered manager is very supportive.'
Programmes
6/10
✓
A detailed activity schedule was in place to assist people with their memory. However, people told us this was flexible to reflect their preferences.
Points to consider
Staffing is adequate and meets needs, but no details on stable teams or low agency use.
People were cared for by sufficient numbers of staff who had been recruited safely.
Some activities like a flexible schedule and rehab support, but nothing specialist or innovative.
A detailed activity schedule was in place to assist people with their memory. However, people told us this was flexible to reflect their preferences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews