Working at The Willow

Managers are approachable and supportive but checks on paperwork like care plans and audits aren't fully sorted yet.

Governance, management and sustainability Score: 2 ... poor oversight of the service and day-to-day operations.

Risk guides for staff miss detailed steps sometimes for falls, moving people, or hot water burns.

risk assessments were not always robust, individualised, and did not document written strategies to mitigate risks of falls ... Risk assessments did not contain documented processes for staff to ensure water was an appropriate temperature.

Only standard training and supervision with no specialist courses or funded qualifications mentioned.

Staff completed appropriate training specific to their roles ... regular supervision with management ... records of all completed training.