Last updated: 10 February 2026
"Staff feel supported by the approachable manager and enjoy a positive culture, but routine activities and lapsed medicines audits hold it back."
Risk assessments were reviewed and updated monthly... Staff had received training in medication... The registered manager completed an analysis of accidents, incidents, falls and safeguarding concerns.
There was a positive culture at the service. Staff told us they were happy working at the service. One member of staff said, I feel really supported by the manager and seniors all do their best.
There were enough staff available to support people. The registered manager told us they rarely needed to use agency and had recruited enough staff to provide care and support.
Staff were supported with regular supervision... Training provided at the service included the Care Certificate... recently accessed support from NHS trainers to provide additional training to staff on such topics as sepsis, pressure area care and catheter care.
The new manager is very approachable, and you can see the difference they are making. Staff told us they felt supported by the registered manager.
The registered manager employed a well-being lead... busy social calendar, where they organised various activities such as entertainers, quizzes, a visiting dog and external day trips out to various places of interest.
The job is mostly routine care with basic group activities like quizzes, entertainers, pet visits and outings, but no specialist programmes to make it more varied and fulfilling.
busy social calendar, where they organised various activities such as entertainers, quizzes, a visiting dog and external day trips out
Medication errors were not spotted right away because audits stopped when the person in charge was off sick.
We found one area of medicines had not been audited since March due to the staff member responsible being off. We noted this had led to a recording error not being identified promptly.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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