Working at The Whitecroft

Risk assessments were reviewed and updated monthly... Staff had received training in medication... The registered manager completed an analysis of accidents, incidents, falls and safeguarding concerns.

There was a positive culture at the service. Staff told us they were happy working at the service. One member of staff said, I feel really supported by the manager and seniors all do their best.

There were enough staff available to support people. The registered manager told us they rarely needed to use agency and had recruited enough staff to provide care and support.

Staff were supported with regular supervision... Training provided at the service included the Care Certificate... recently accessed support from NHS trainers to provide additional training to staff on such topics as sepsis, pressure area care and catheter care.

The registered manager employed a well-being lead... busy social calendar, where they organised various activities such as entertainers, quizzes, a visiting dog and external day trips out to various places of interest.