Last updated: 9 February 2026
"Strong leadership and excellent safety with staff feeling supported and proud, although recent agency staff use and basic training hold it back."
100% of staff had completed the providers mandatory safeguarding training... All accidents and incidents were thoroughly recorded and investigated... using an electronic tracking system.
Staff told us they felt very well supported by the management team... 'Things have improved so much since [registered manager] arrived, I am proud to work here.'
There were sufficient numbers of staff on duty... The use of agency staff had significantly reduced as permanent staff had been successfully recruited.
The training matrix showed 97.75% of 56 staff were up to date with mandatory and statutory training. Staff induction, appraisal and one to one supervision were all up to date.
The registered manager had made significant improvements... An effective leadership team meant... staff were fully supported and were happy with the standards of care.
The activities team was growing... music for health, knit and natter, a walking club and gardening club. Events included... School pen pal scheme and visits from the local primary schools.
Enough staff on duty now after hiring more permanent workers, but agency staff were used until recently so shifts might have felt stretched before.
There were sufficient numbers of staff on duty at the time of the inspection. The registered manager told us a push on recruitment meant they would be fully staffed one week following the inspection. The use of agency staff had significantly reduced.
Staff get all the basic required training with good completion rates, but no funded specialist courses or career development mentioned.
The training matrix showed 97.75% of 56 staff were up to date with mandatory and statutory training.
Varied activities like clubs, school visits and a magic table add some interest, but no standout specialist programmes to make the role really creative.
The activities team was growing and they had added to their repertoire of games, events, clubs and groups... For people living in the Memory Lane community, a magic table was used.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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