Working at The White Lodge

Enough staff on duty now after hiring more permanent workers, but agency staff were used until recently so shifts might have felt stretched before.

There were sufficient numbers of staff on duty at the time of the inspection. The registered manager told us a push on recruitment meant they would be fully staffed one week following the inspection. The use of agency staff had significantly reduced.

Staff get all the basic required training with good completion rates, but no funded specialist courses or career development mentioned.

The training matrix showed 97.75% of 56 staff were up to date with mandatory and statutory training.

Varied activities like clubs, school visits and a magic table add some interest, but no standout specialist programmes to make the role really creative.

The activities team was growing and they had added to their repertoire of games, events, clubs and groups... For people living in the Memory Lane community, a magic table was used.