Last updated: 10 February 2026
"Visible leadership and a positive team culture, although the lack of a dedicated activities coordinator limits programmes to basic group sessions."
People received their medicines safely. The provider had good systems to manage safeguarding concerns, accidents and environmental safety. Staff felt confident to report concerns. Robust risk assessments and incident analysis in place.
Staff spoke highly of the improvements made and the way the service was managed. Comments included 'It's well managed. They listen. They take on what we are saying. It's not hierarchical. We are all looking out for each other and work really well together.'
Staffing levels were reviewed regularly to ensure there were enough staff on duty to meet people's individual needs. Staff were very visible, anticipating and responding to needs. They enjoyed spending quality time with people, working at their pace.
Staff were supported to keep their knowledge and skills up to date and continue with their professional development. Staff had received specialist training, for example in supporting people with behaviour that challenges. Theme of the month discussed in supervision.
The management team were highly visible on the floor, supporting staff and monitoring practice. The registered manager told us, 'I'm so visible across the service. I don't have a hideaway office.' Staff: 'It's well managed. They listen. They take on what we are saying.'
Per 2019 comprehensive inspection: There was a programme of activities arranged most days that was very much based on people's interests and preferences. This was a mix of group and individual activities including singalongs.
No dedicated activities coordinator, so the role is mostly routine personal care with some basic group activities like singalongs run by the care team.
Per 2019 comprehensive inspection: There was a programme of activities arranged most days... There was a whole team approach to keeping people meaningfully occupied.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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