Working at The White House Residential Home

Risk plans for health issues like diabetes, catheters, and weight loss were missing or outdated, and some medications were not given at the right times.

Where people had specific health conditions, risk assessments and care plans were not always accurate, in place, or contained sufficient detail to inform staff how to manage and mitigate the associated risks. For example, the risk associated with diabetes and catheter care had not always been considered.

Audits and checks missed major problems like medication errors and health risks, so leadership oversight is weak.

Governance and oversight of the service required improvement. Audits did not always highlight issues which had been identified during this inspection, such as... risk relating to specific health conditions, medicines issues.

Only basic activities like games, church services, and school visits with no coordinator or structured programme, so the role lacks variety.

Per 2019 comprehensive inspection: During the inspection staff played with balls which improved people's dexterity and co-ordination... links with the community included church services and school visits.