Working at The White House Nursing Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. During the assessment we identified 3 recent safeguarding incidents that had been referred to the Local Authority Safeguarding Team, but the provider had failed to notify the Care Quality Commission.

The registered manager determined staffing levels in line with people’s individual support needs. Throughout our site visit, staff were visible around the home and call bells were answered quickly. Other relatives discussed specific days when the home appeared short-staffed.

Staff received a comprehensive induction and regular training to ensure they had the skills and knowledge to support people effectively and safely. Staff felt supported in their roles and told us they received regular supervisions and appraisals.

People were supported to spend time with their families and enjoyed a range of activities both in the local community and their home. People told us they enjoyed the activities such as quizzes, crafts and things that stimulate the brain. A relative said, “The activity coordinator is brilliant, and the activities are just great.”