Last updated: 10 February 2026
"Staff feel valued with positive morale and supportive leaders, but basic activities and gaps in medicines management hold it back."
1 falls risk assessment did not acknowledge that a person was taking medicines that placed them at increased risk of falls. A person was prescribed 2 when required non-steroidal anti-inflammatory medicines (NSAIDs). However, there was no care plan guiding staff on when to use each one.
Staff told us they felt valued, and a diverse workforce was present. Staff respected one another, told us they felt supported by the team and reflected on positive staff morale. One staff member said, 'I like coming to work.'
We observed sufficient staff being on duty that matched the planned roster. Records showed that staff were safely recruited.
staff had completed appropriate training for their different roles with ongoing professional development being available to maintain professional qualifications. Staff attended Quality Network for Eating Disorders events.
Leaders were visible and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
We saw that the service provided interesting activities to keep people physically and mentally active. Such as gardening, arts and crafts, trips out and about and volunteering opportunities in the local community.
Only basic activities like gardening, arts and crafts, trips and volunteering, nothing specialist to vary the role much beyond routine care.
gardening, arts and crafts, trips out and about and volunteering opportunities in the local community.
Some gaps in medication handling, like risk assessments not linking medicines to falls and missing guides on when to use certain painkillers.
1 falls risk assessment did not acknowledge that a person was taking medicines that placed them at increased risk of falls. A person was prescribed 2 when required non-steroidal anti-inflammatory medicines (NSAIDs). However, there was no care plan guiding staff on when to use each one or telling them not to use them together.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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