Working at The White House Falmouth
128 Dracaena Avenue, Falmouth, TR11 2ER
Operated by Mrs Helen Judith Walsh
17 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff value training and the supportive deputy manager, but ineffective quality checks, missing care records and disorganised recruitment hold it back."
Safety & Risk
6/10
✓
Safeguarding processes effective, care plans and risks updated accurately, medicines supported as prescribed with accurate records.
Staff Culture
6/10
✓
Staff complimentary of deputy manager and recognised improvements: '[The deputy manager] is doing really well... everything is getting better'.
Staffing Levels
5/10
!
Additional night staff recruited and regular agency used appropriately enabling staff reasonable work-life balance, but day staff recruitment ongoing and records disorganised with missing checks.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: system in place to monitor training, regular one-to-one meetings and supervision, staff positive about training received.
Management
4/10
!
Deputy manager providing effective leadership to staff team but quality assurance systems remained ineffective and daily care records not consistently completed.
Programmes
4/10
!
External entertainers arranged 5 days a week which people enjoyed.
Points to consider
Deputy manager leads day to day but no proper quality checks and daily care notes often missed.
The provider's quality assurance systems remained ineffective and daily care records had not been consistently completed.
New staff hired without full checks like past job history or references from care jobs.
Recruitment records remained disorganised... One new staff member's previous employment history information was unavailable, and references had not been sought from previous employers in the care sector.
Only basic entertainment from visiting performers, nothing more to vary the daily routine.
External entertainers were arranged 5 days a week and which people enjoyed and looked forward to.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews