Working at The White House

The service was in breach of legal regulation in relation to people’s safe care and treatment, the ways people’s medicines were managed safely, people not being protected the risk of abuse and neglect, safe staffing, the unsafe environment

Staff fed back they felt supported by the new manager. Of the management in the service 1 person told us, 'The staff here are generally good- But the manager just comes around and shouts. We call her the Sargeant Major'

On the majority of day and night shifts the service used regular agency staff however, according to their agency profiles, none of the staff had received dementia training. This was particularly concerning given the majority of people living at the service were living with dementia

Supervisions were not effective in driving improvements. We saw from 1 supervision the manager had undertaken with a member of housekeeping staff, that Control of Substances Hazardous to Health (COSHH) training was required for them. However, when we checked the training matrix this had not been provided

There had not been a registered manager at the service since July 2024 which is a legal requirement. We were not assured about the capability of the manager or that they had knowledge of people’s complex needs, or oversight of the service

No activities, engagement programmes, creative approaches, or distinctive practices mentioned; report focuses solely on routine personal care delivery failures