Working at The White House Care Home
The White House, Coulsdon, CR5 1AL
Operated by Mr & Mrs M Govindan
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel like family with strong management support and stable staffing without agency use, but basic training and everyday activities without specialists hold it back."
Safety & Risk
7/10
✓
People said they were safe... Staff had been trained to safeguard... We identified a medicines recording error [one-off].
Staff Culture
8/10
✓
Staff were enthusiastic about their role... 'I really like working here. I feel part of a family.'
Staffing Levels
7/10
✓
There were enough staff... agency staff were not used... actively trying to recruit new staff to increase available staff resources.
Training & Dev
6/10
✓
Staff received relevant training to help them meet the range of people's needs. This included refresher training to help staff keep up to date with current practice.
Management
7/10
✓
People and relatives spoke well of managers... 'Staff told us they were well supported and felt listened to by managers.'
Programmes
6/10
✓
People took part in a range of activities... weekly planned activities... pub lunch, day trips... games, books, DVDs and arts and crafts.
Points to consider
Only standard training and refreshers, no specialist courses or funded qualifications for career growth.
Staff received relevant training to help them meet the range of people's needs. This included refresher training to help staff keep up to date with current practice.
Varied everyday activities like outings, crafts and puzzles but no dedicated coordinator or specialist programmes.
people took part in a range of activities and events... games, books, DVDs and arts and crafts... staff helped people complete puzzles and fill in colouring books.
One medication signing error happened on inspection day even though meds were given.
We noted for one person staff had not signed the person's individual medicines administration record (MAR) on the day of our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews