Last updated: 9 February 2026
"Supportive management, good training and an open culture stand out, but basic activities and COVID staffing pressures hold it back."
We were assured that the provider was preventing visitors from catching and spreading infections; using PPE effectively and safely; making sure infection outbreaks can be effectively prevented or managed. (Per 2022 IPC inspection)
There was an open culture at the home with staff openly sharing their views... One staff member said, 'I am confident in speaking up. We are listened to and things are actioned very quickly'. (Per 2019 comprehensive inspection)
People and relatives told us they felt there were enough staff to meet people's needs in a timely way. The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. (Per 2019 and 2022 inspections)
Staff told us they received training relevant to their roles and they had opportunities to further their knowledge... by achieving the roles of champions... Staff told us they were well supported... through regular meetings and supervisions. (Per 2019 comprehensive inspection)
Staff told us the registered manager often helped and worked with them... Staff felt listened to and they told us the registered manager's door was always open if they needed support. (Per 2019 comprehensive inspection)
There were a range of activities provided to people and these included, exercises, musical entertainments, outside trips as well as other social in-house activities like reminiscing, card games or quizzes. (Per 2019 comprehensive inspection)
Staffing is adequate with enough on shift but COVID caused pressures needing extra measures to cover shifts.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only basic activities like quizzes, exercises, music and occasional outings done by care staff with no dedicated coordinator, so mostly routine personal care.
People told us they liked the activities provided at the home, however these were not as regular as they would like... Staff are doing the activities and sometimes they have not got the time to do everything. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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