Working at The Wheelhouse
15 Old Roar Road, St Leonards-on-Sea, TN37 7HA
Operated by Ferguson Care Limited
4 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership, supportive culture and specialised training, although staffing relies on staff from other homes and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were safe. Staff knew people and risks to their wellbeing. There were robust risk assessments for people and the building. When incidents occurred, the registered manager and staff worked together to identify lessons learned.
Staff Culture
8/10
✓
Staff told us they had mutual respect for people and genuinely enjoyed working at The Wheel House. One staff member said, 'It's all about people. We're here for them. That's what it's all about.'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. To cover any absences, the service used staff from other care homes run by the same provider and managed by the same registered manager.
Training & Dev
8/10
✓
Staff had received specialised training in positive behaviour support, autism and epilepsy to understand people and their support needs. Staff had all received PROACT-SCIP-UK training.
Management
8/10
✓
Everyone we spoke to was complimentary about the registered manager and deputy manager and felt the service was well-led. Staff felt involved in a supportive, team working culture, where they were encouraged to share any concerns and ideas.
Programmes
6/10
✓
People were supported to be involved with activities that they were interested in. This included holidays, trips to the zoo and London, as well as horse-riding and swimming.
Points to consider
Staffing is adequate but they bring in staff from other homes to cover absences, so you might not always work with the same familiar team.
To cover any absences, the service used staff from other care homes run by the same provider and managed by the same registered manager.
Activities include trips and horse-riding but no dedicated coordinator or specialist therapeutic programmes are mentioned.
People were supported to engage in a variety of activities, based on their interests and preferences. These were linked to goals... holidays, trips to the zoo and London, horse-riding and swimming.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews