Working at The Westcliff Care Home
51 Leopold Road, Felixstowe, IP11 7NR
Operated by Hazelwood Care Limited
33 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"A visible manager engaging residents and strong safety systems, but night staffing needs review and activities are basic."
Safety & Risk
7/10
✓
People received their medicines, as required, safely. There were systems in place designed to reduce the risk of abuse, including staff training and policies and procedures.
Staff Culture
5/10
!
Recent staff surveys had been undertaken and there were plans to monitor these and address any comments of concern.
Staffing Levels
5/10
!
We saw staff were available when people needed them. People confirmed they felt there were enough staff to promptly respond to requests for assistance.
Training & Dev
6/10
✓
Records showed staff had received training to meet the needs of the people who used the service. Training was kept under review and staff received refresher training.
Management
7/10
✓
The registered manager was a visible presence and people knew who they were. They were doing a crossword and puzzles from a newspaper with a group of people after lunch.
Programmes
4/10
!
We observed people at lunch, it was a social occasion, people chose where to sit and chatted with their friends, including the regular quiz following lunch.
Points to consider
Staff numbers are enough for daytime but night shifts need reviewing to make sure emergencies are handled safely.
We recommend the provider review their staffing levels at night alongside people's needs.
Staff surveys are carried out but they plan to sort out any issues raised, so team morale is just okay.
Recent staff surveys had been undertaken and there were plans to monitor these and address any comments of concern.
Only basic activities like quizzes and puzzles mentioned, no activities coordinator or exciting programme to vary the work.
including the regular quiz following lunch.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews