Working at The Westbourne Care Home
Cricketers Way, Holmes Chapel, CW4 7EZ
Operated by Maria Mallaband 7 Limited
50 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Stable team with no agency staff and supportive managers, but weak training and poor risk management need improvement."
Safety & Risk
3/10
✕
The management of risk to people was not always sufficiently robust. Where risks had been assessed, staff had not always followed the identified guidance to manage the risk safely.
Staff Culture
6/10
✓
Staff were positive about the management of the service, they told us current managers were accessible, supportive and had promoted team building.
Staffing Levels
7/10
✓
New staff had been recruited, which meant the home was fully staffed. Agency staff were no longer being used, this promoted a more stable team and more consistent care.
Training & Dev
3/10
✕
Aspects of training and induction was not sufficiently effective to support staff knowledge and understanding.
Management
4/10
!
Systems and processes to maintain oversight of the quality and safety of care were not always effective.
Programmes
5/10
!
The service employed 2 activities coordinators and there was a plan of activities on offer. We saw for example bingo taking place. Some people were supported to go out to the local area.
Points to consider
Staff training has gaps with incomplete inductions for new starters and some topics overdue for a few staff.
Induction records did not always demonstrate inductions had been fully completed. In some topics, training was required for a small number of staff.
Risks not always handled right with issues like sensor mats in wrong places and call bells out of reach.
where a person required a sensor mat to alert staff if they stood up to help prevent risk of falls, we saw this had not been placed correctly and in 2 cases call bells were not within reach of people.
Managers checks miss some care record problems and risks before they get spotted.
Systems and processes to maintain oversight of the quality and safety of care were not always effective.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews