Working at The Wells Nursing Home
Henton, Wells, BA5 1PD
Operated by Avon Care Homes Limited
40 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff receive good training and feel valued in a supportive team, but unreliable quality checks and safety issues like inaccurate risk assessments hold it back."
Safety & Risk
4/10
!
Safe environments score 1, infection prevention score 2; concerns like inaccurate skin risk assessments, staff unclear on DoLS, issues fixed during visit
Staff Culture
6/10
✓
'Staff told us they felt the training at the home was good, they felt informed, valued and part of a good team and enjoyed working at the home'
Staffing Levels
6/10
✓
'There were enough staff to meet people’s needs and keep them safe'; 'Where there were gaps in the staff rota, agency staff were used'
Training & Dev
7/10
✓
'The provider was proactive in ensuring staff had the training and support they needed... Staff received regular and relevant training'; staff told us training was good
Management
4/10
!
Breach of Regulation 17 for good governance; 'quality assurance systems and processes were in place, these were ineffective in identifying the concerns we found'
Programmes
6/10
✓
'The activity co-ordinator had a weekly activity program which included, garden club, history club and arts and crafts'; external entertainers, community events like open garden
Points to consider
The home's quality checks and oversight are not reliable and miss care problems until inspectors point them out
breach of Regulation 17, Good governance... Although quality assurance systems and processes were in place, these were ineffective in identifying the concerns we found during this assessment
Risk assessments for skin breakdown are not always accurate and staff are not always clear who has legal restrictions on their freedom
the risk assessment to assess people’s risk of skin breaking down was not always completed accurately... staff were not clear who had a DoLS in place
Staffing is adequate but agency workers cover the gaps in the rota
Where there were gaps in the staff rota, agency staff were used
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews