Working at The Well House

No full time manager on site, deputy running things alone without extra help.

The management arrangements had been unstable with the registered manager taking some agreed absence. The deputy manager was running the service without additional support.

Risk assessments often missing or out of date, so harder to keep people safe day to day.

People had not always had risks associated with their care and support assessed and documented. For example, 2 people had not had any risk assessments completed and there were missing risk assessments for other people in the service.

Enough staff most days but relies on agency workers for shortages.

Any staffing shortages were covered by extra shifts for staff or agency staff. Some agency staff worked in the service regularly and had a good understanding of people’s needs.