Last updated: 10 February 2026
"Supportive management and a strong team culture with regular activities, but serious safety risks like unsecured furniture and exposed hot pipes hold it back."
Managers did not always ensure the environment was safe, for example large items of furniture were not secured, hot pipes exposed, and medicines storage in unlocked cabinets.
Staff told us they supported each other and worked well as a team. One relative commented, “Staff seem a lot happier with the new management.”
Staffing numbers were calculated based on people’s dependency levels and reviewed regularly. However, some people told us they sometimes had to wait a while when they called for assistance.
Staff had completed both online and face to face training since the new provider had taken over. Managers ensured staff received training in medicines management and had their competency assessed.
Staff told us they felt listened to and supported. The registered manager was experienced and knew people and staff well despite only 6 weeks in post.
Activities took place regularly and people joined in. The provider committed to regular one to one time with activity staff and a minimum of 2 outings a month.
Safety checks missed risks like loose heavy furniture, exposed hot pipes that could burn people, broken call bells, and unlocked cabinets holding medicines in rooms.
large items of furniture were not secured to walls... hot pipes were exposed... One person’s call bell did not work... cabinets they were stored in were unlocked and the keys placed on top of the cabinet.
Staffing is adequate but people sometimes wait a while for help after ringing the bell, so the workload can feel stretched at times.
some people told us they sometimes had to wait a while when they called for assistance. Staff told us they supported each other and worked well as a team.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications mentioned.
Staff completed both online and face to face training... Staff received training in safeguarding... medicines management, administration and had their competency assessed. Not all staff had received end of life training.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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