Working at The Waynes - Bridlington

Managers fail to spot and fix key problems, as their new auditing systems are not effective enough.

Although the provider had implemented a new auditing system, this had not always been effective at identifying areas for improvement.

Health risks like dehydration and malnutrition are not handled well, because monitoring charts do not lead to proper action.

When risks to people were identified, such as dehydration and malnutrition, the monitoring charts in place were not effective to ensure action was taken to mitigate the risks people faced.

Staff training records show gaps, so not everyone has the updates they need.

The provider's training matrix continued to show gaps in some training.