Last updated: 9 February 2026
"Staff feel supported with regular supervision and consistent team members know residents well, but ineffective governance fails to spot improvements and health risks are not managed properly."
Risks to people had not always been managed. Monitoring charts in place to reduce risks to people's health were not sufficiently robust.
Staff received regular supervision and felt supported by the management team.
People and relatives spoke positively about the consistent staff who knew them well.
The provider's training matrix continued to show gaps in some training.
Although the provider had developed new governance systems, this was not always effective at identifying and implementing areas for improvement.
Managers fail to spot and fix key problems, as their new auditing systems are not effective enough.
Although the provider had implemented a new auditing system, this had not always been effective at identifying areas for improvement.
Health risks like dehydration and malnutrition are not handled well, because monitoring charts do not lead to proper action.
When risks to people were identified, such as dehydration and malnutrition, the monitoring charts in place were not effective to ensure action was taken to mitigate the risks people faced.
Staff training records show gaps, so not everyone has the updates they need.
The provider's training matrix continued to show gaps in some training.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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