Working at The Waves
199 Churchill Road, Poole, BH12 2JD
Operated by Harbour Care (UK) Limited
3 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported in an open culture with strong safety measures, but COVID staffing pressures and no dedicated activities coordinator are drawbacks."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: Assured on IPC measures, PPE use, testing, vaccination compliance, risk assessments for visits/outings, clean premises, up-to-date policies.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Observations and feedback from staff reflected a supportive, honest, open culture; 'I feel supported. The managers are reliable' 'There is very good communication.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were enough appropriately trained staff employed to support the person; staff worked across two homes for sustainability.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received appropriate training, ongoing support, induction, supervision, and opportunities for professional development; IPC training and competencies checked per 2022.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff felt well supported by the management team, comfortable to raise concerns, and confident they would be listened to; registered manager approachable and committed.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Person supported in range of activities including sensory room, garden, meal prep, and regular local trips with photo bank for choices.
Points to consider
Staff numbers are enough to cover care safely, but COVID caused staff pressures even with fixes to manage it.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Some variety from outings, sensory room, and garden activities, but no dedicated coordinator or specialist programmes to enrich the role.
Per 2018 comprehensive inspection: 'The person was encouraged and supported to take part in a range of activities within the home and the locality... sensory room... garden...'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews