Last updated: 10 February 2026
"Staff feel supported by strong leadership and enjoy good team morale, but short staffing with agency use makes things rushed at busy times."
People felt safe... risks managed effectively with risk assessments... Medicines managed and administered safely with robust auditing.
Staff told us they enjoyed their jobs and there was a good sense of team morale... 'It's a lovely place to work... I'm lucky to work here.'
There were sufficient staff to meet people's needs... However, we received mixed feedback... 'They are short staffed lately' and agency used if no other resources.
Some staff training was not up to date... however staff demonstrated an understanding... New staff completed a comprehensive induction and staff positive about training.
Staff spoke positively of the leadership... 'I feel so secure. I can go to [the registered manager] with a concern and she does it' and registered manager completes care shifts.
People had access to a range of suitable activities... Monday club, singing groups, bingo, pamper day, group discussion observed.
Staffing is adequate but relatives notice staff looking rushed at busy times, and agency covers some shifts.
mixed feedback from people and their relatives... 'They are short staffed lately... rushed off their feet' and 'Agency care staff were also used'
Only basic activities like bingo, singing, and pamper days with no dedicated coordinator or special programmes.
range of activities... Monday club... singing groups... bingo... pamper day... plans to introduce an activities committee
Some staff training is overdue according to the home's policy, even if they know their jobs well.
some staff training was not up to date in line with the provider's policy, however... staff demonstrated an understanding
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp