Last updated: 10 February 2026
"Strong safety practices, good training and positive team culture, but staffing sometimes stretched by high needs with occasional agency use and recruitment gaps."
2020 targeted inspection: assured safe infection prevention, visitor screening/testing, PPE use; per comprehensive: extensive risk assessments, safe medicines management, safeguarding training, learning from incidents.
Per 2020 comprehensive inspection: staff described themselves as 'a good team, very conscientious'; spoke positively about team communication despite some adjustment challenges.
Per 2020 comprehensive inspection: sufficient staff with overlap shifts and needs met promptly but some staff felt levels problematic on occasions due to high dependency; occasional agency use and recruitment issues with three staff files.
Per 2020 comprehensive inspection: staff training on safeguarding, MCA, moving/handling, dementia awareness, care certificate; induction, probation, supervision and appraisals provided.
Per 2020 comprehensive inspection: registered manager implemented audits and improvements in consultation with QAIT; staff spoke positively about communication but some voiced difficulties adjusting to changes.
Per 2020 comprehensive inspection: extensive activities programme with dedicated team offering community trips, reminiscence therapy, quizzes, cooking, themed days, arts and crafts.
Care staff numbers enough to meet needs but some felt stretched by residents high care needs with occasional agency cover for sickness.
some staff felt staffing levels were problematic on occasions due to people's high dependency needs... On occasions, consistent agency staff would fill in.
Recruitment process had gaps for a few new starters who began before all checks and paperwork were complete.
certain issues with three staff members recruitment procedure, with regards to start dates and receipt of paperwork prior to starting.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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