Working at The Warren
157a Wroxham Road, Norwich, NR7 8AF
Operated by Barchester Healthcare Homes Limited
44 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff receive good training, supervisions and feel supported, but no registered manager was in place and call bells were not always answered promptly."
Safety & Risk
7/10
✓
Staff demonstrated a good understanding of how to safeguard people, recognise signs of harm and what to do if they had concerns... Medicines were managed safely
Staff Culture
6/10
✓
Staff told us that they felt supported in their roles... One member of staff told us, 'I would have my relative here, it's the best place I have worked at.'
Staffing Levels
5/10
!
there was enough staff to keep people safe however further improvements were needed to ensure that people always received the care and support they required in a timely manner
Training & Dev
7/10
✓
Nine members of staff had been supported to complete an NVQ in health and social care. Staff confirmed they received regular one to one session with a line manager. Staff received regular supervisions and appraisals
Management
3/10
✕
At the time of the inspection there was not a registered manager in place. However, a new manager had been appointed and planned to apply to become registered
Programmes
6/10
✓
There was a varied programme of activities including activities held in the service, trips out and entertainers that came into the home... The daily activities coordinator told us that [they] talked to people... to find out if they had any hobbies or interests
Points to consider
No registered manager in post at inspection, though one was starting soon
At the time of the inspection there was not a registered manager in place
Staffing is enough to keep people safe but call bells sometimes slow and staff wish for more time to chat
people did not always feel that call bells were answered in a timely manner. Staff stated that they would like to have more time to sit and chat with people
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews