Working at The Vines

Medicines were managed safely and in accordance with current regulations and guidance. Staff were knowledgeable and trained in safeguarding adults... Accidents and incidents were recorded appropriately and steps taken to minimise the risk of similar events.

Staff told us they enjoyed working at the service. They said there was good teamwork and the management team and their colleagues were supportive. One staff member said, 'There's excellent communication between staff'.

The rotas and our observations on the day confirmed that the agreed staffing levels were consistently maintained; staff confirmed 'We have a good staff team, very reliable'.

Staff had received essential training and there were opportunities for additional training specific to the needs of the service, including the care of people with diabetes and epilepsy. Formal personal development plans, including two monthly supervisions and annual appraisals were in place.

Staff felt supported within their roles, describing an 'open door' management approach, where managers were always available to discuss suggestions and address problems or concerns.

People were supported and encouraged to take part in activities inside and outside of the home. There was a wide range of therapeutic and person specific activities available. These included trips out, swimming sessions, gym visits, baking and craft sessions.