Working at The Vine House
9 North Drift Way, Luton, LU1 5JF
Operated by P & P Community Services Ltd
2 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Hands-on leadership and a positive culture where staff feel valued and safe, although staffing meets needs without long-term retention details and training remains basic."
Safety & Risk
7/10
✓
2022: Assured provider used PPE effectively, accessed testing, managed visitors and infections well; per 2019 staff trained in safeguarding, risks assessed regularly.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff felt valued and listened to by managers, with one-to-one support appropriate for their roles.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There was enough staff to meet people`s needs effectively; sufficient staff allocated for planned activities.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received appropriate training, induction with Care Certificate, and regular supervision.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us the registered manager led from the front, often working hands-on and being a positive example; staff felt listened to with open door policy.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Wide range of activities including gardening, music listening, horse riding, and community employment at garden centre.
Points to consider
Staffing is adequate to cover needs in this tiny two-person home, but no details on staff staying long-term or super low workloads.
Per 2019: There was enough staff to meet people`s needs effectively.
Training covers the basics like induction and supervision, but no specialist courses or qualifications funded for staff.
Per 2019: Staff received appropriate training and support... Care Certificate... regular supervision.
Activities vary with gardening, music and outings, but no activities coordinator or special programmes to make the job more creative.
Per 2019: There were a wide range of activities available... gardening... music... employment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews