Working at The Villas Care Homes Ltd
69-71 Wilson Street, Derby, DE1 1PL
Operated by The Villas Care Homes Ltd
16 bedsNursing homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff receive effective training in a positive, co-operative culture with enough staffing, but no registered manager and unanalysed incidents weaken leadership and safety."
Safety & Risk
2/10
✕
The provider did not carry out any overarching analysis [of accidents and incidents]. As a result, patterns and recurring issues were missed... During our inspection we found 1 missing protocol for an ‘as required’ medicine... we found 1 tablet which could not be accounted for.
Staff Culture
6/10
✓
Staff demonstrated a commitment to providing quality person centred care. One staff told us, “The residents are the best thing about working here, your heart connects with them... staff are very co-operative, and everyone guides you and helps you, I like that kind of environment.”
Staffing Levels
5/10
!
Staffing levels were informed by people’s dependency needs. This was reviewed regularly. During our inspection there were enough staff on shift, and staff were observed to work together to ensure people had positive interactions.
Training & Dev
6/10
✓
Staff had received training relevant to their role, including learning disability and autism training, and training on mental health conditions. Staff confirmed they received a suitable induction including shadowing experienced staff prior to working independently. Staff received ongoing support through supervision and team meetings.
Management
2/10
✕
No registered manager in post. While the deputy manager was overseeing day-to-day running of the service, the absence of a registered manager contributed to inconsistent oversight and a lack of strategic leadership. Additionally, there was a lack of clarity around roles and responsibilities.
Programmes
3/10
✕
We observed minimal activities or opportunities for pursuing interests and hobbies for people who relied on staff support to do so... Some relative feedback confirmed some in-house activities such as colouring, and birthday parties did take place.
Points to consider
No permanent manager in post and unclear roles mean leadership is weak and issues get overlooked.
At the time of our inspection, there was no registered manager in post... there was a lack of clarity around roles and responsibilities, particularly in relation to who was accountable for ensuring that identified actions were followed through.
Accidents and incidents not analysed for patterns so no learning to make things safer.
Although staff understood their responsibility to report accidents and incidents, and these were reviewed individually, the provider did not carry out any overarching analysis. As a result, patterns and recurring issues were missed.
Only basic activities like colouring and parties, no real programme so the job is mostly routine personal care.
We received feedback that there was a need for more structured, inclusive, and stimulating activities... We observed minimal activities or opportunities for pursuing interests and hobbies... such as colouring, and birthday parties.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews