Working at The Villas
8 The Villas, Stoke On Trent, ST4 5AH
Operated by Mr Ronald Mark Snijders
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"A warm family-like culture where staff feel valued and listened to, although occasional agency staffing and only basic mandatory training are drawbacks."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse. Medicines were administered safely. There was a system in place to learn when things went wrong.
Staff Culture
8/10
✓
One staff member told us, 'It's like a family here, I know people well and I love coming to work every day.' Staff told us they were able to make suggestions about the service to the registered manager and they felt these were listened to and acted upon.
Staffing Levels
6/10
✓
People were supported by sufficient staff. Staff confirmed there were always enough staff on duty to support people with the things they needed and wanted to do.
Training & Dev
6/10
✓
Staff received an induction and mandatory training such as medicines administration, infection control, health and safety, food safety, safeguarding and the mental capacity act.
Management
6/10
✓
People were engaged in the service and felt able to approach the registered manager. Staff felt supported in their role and were involved in the service.
Programmes
6/10
✓
Care plans showed people had a full and active week taking part in things they enjoyed. People went out into the community to attend social groups.
Points to consider
Staffing is adequate but nothing special, with some agency workers used occasionally.
the registered manager had considered if there were any areas of learning required and made some changes to how agency staff were informed about people's preferences and needs
Only standard mandatory training, no specialist courses or funded qualifications.
staff received an induction and mandatory training such as medicines administration, infection control, health and safety, food safety, safeguarding and the mental capacity act
Varied activities like outings and hobbies, but no dedicated coordinator or specialist programmes.
People were supported to follow their individual interests and hobbies and spent time doing things they enjoyed... people went out into the community to attend social groups
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews