Last updated: 10 February 2026
"A warm family-like culture where staff feel valued and listened to, although occasional agency staffing and only basic mandatory training are drawbacks."
People were safeguarded from the risk of abuse. Medicines were administered safely. There was a system in place to learn when things went wrong.
One staff member told us, 'It's like a family here, I know people well and I love coming to work every day.' Staff told us they were able to make suggestions about the service to the registered manager and they felt these were listened to and acted upon.
People were supported by sufficient staff. Staff confirmed there were always enough staff on duty to support people with the things they needed and wanted to do.
Staff received an induction and mandatory training such as medicines administration, infection control, health and safety, food safety, safeguarding and the mental capacity act.
People were engaged in the service and felt able to approach the registered manager. Staff felt supported in their role and were involved in the service.
Care plans showed people had a full and active week taking part in things they enjoyed. People went out into the community to attend social groups.
Staffing is adequate but nothing special, with some agency workers used occasionally.
the registered manager had considered if there were any areas of learning required and made some changes to how agency staff were informed about people's preferences and needs
Only standard mandatory training, no specialist courses or funded qualifications.
staff received an induction and mandatory training such as medicines administration, infection control, health and safety, food safety, safeguarding and the mental capacity act
Varied activities like outings and hobbies, but no dedicated coordinator or specialist programmes.
People were supported to follow their individual interests and hobbies and spent time doing things they enjoyed... people went out into the community to attend social groups
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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