Working at The Village Nursing Home
190 Commonside, Brierley Hill, DY5 4AA
Operated by Absolute Healthcare West Ltd
90 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Staff feel supported with strong dementia training and activities, but no registered manager, high agency use and medicines issues hold it back."
Safety & Risk
3/10
✕
We were not always assured people received their medicines as prescribed due to the lack of information in their records for time sensitive medicines. Records were not always in place to support the management of risks to people.
Staff Culture
6/10
✓
Staff felt supported in their role. The manager was described as approachable, open and transparent.
Staffing Levels
4/10
!
We observed high agency usage during our inspection visit. The manager was actively recruiting to all posts in order to address this.
Training & Dev
7/10
✓
The service had enrolled staff on a training programme called IWHELD. This is an evidence-based programme designed to improve the quality of life for people with dementia through the development of dementia and diabetes champions. There were 11 staff who had completed the training and were champions in these areas.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
6/10
✓
The service employs activities staff and we saw these staff support some people to go out for walks, play games, and complete some art and craft activities in preparation for the jubilee celebrations. Newsletters were also produced.
Points to consider
No permanent manager registered yet, so leadership oversight has big gaps like missed audits.
At the time of our inspection there was not a registered manager in post.
High use of agency staff means the team changes a lot and some don't know residents well.
We observed high agency usage during our inspection visit.
Medication records missing key details and risk management gaps put people at risk.
We were not always assured people received their medicines as prescribed due to the lack of information in their records for time sensitive medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews