Working at The Village Care Home
Hylton Bank, Sunderland, SR4 0LL
Operated by The Village Care Home (South Hylton) Limited
40 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Approachable management builds a strong team culture with varied activities, although COVID staff pressures and basic training hold it back."
Safety & Risk
6/10
✓
Per 2019 comprehensive inspection: 'Accidents and incidents were recorded, appropriately actioned and lessons learned shared... Risk assessments were in place... Appropriate arrangements were in place for the safe administration and storage of medicines.'
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff said they talk and work as a team, were comfortable raising concerns, and felt the registered manager was approachable.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'People and family members told us, and our observations confirmed, there were enough staff on duty to meet the needs of people.' Per 2022: Provider had measures to mitigate COVID-19 related staff pressures.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: 'New staff completed an induction to the service and training was up to date. Staff were supported in their role and received regular supervisions and an annual appraisal.'
Management
6/10
✓
Per 2019 comprehensive inspection: 'Staff told us they were comfortable raising any concerns and the registered manager was approachable. One staff member told us, "We talk and work as a team. [Registered manager] has an open door policy."'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'People and family members were enthusiastic about the range of activities... Comments included, "The activities are smashing... play bingo... lots of different thing going on like sing songs." [Activities coordinator] mentioned.'
Points to consider
Staff numbers are enough to get by but COVID caused staff shortages they had to manage with special measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only standard training like inductions and supervisions with nothing specialist or extra development.
Per 2019 comprehensive inspection: New staff completed an induction to the service and training was up to date. Staff received regular supervisions and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews