Working at The Views

People remained safe... Some people had complex medicines protocols, but these were well known by staff and medicines were given safely... actions were taken immediately to reduce reoccurrence.

Staff told us they felt part of a warm, supportive, team-working culture... One staff member said, 'Having worked in this field a while, I feel for the first time I am at home.'

Staff had received specific training to understand and support people with specific health conditions such as epilepsy, continence care and using Percutaneous Endoscopic Gastrostomy (PEG).

Relatives and professionals were complimentary about the registered manager... Staff described them as, 'Lovely', 'Very supportive' and said, 'Even if she's not here, we can always phone her.'

Staff and people began fund-raising... the person had been able to get the eye gaze technology, and this had enabled them to tell their relative they loved them for the first time.