Last updated: 10 February 2026
"Visible leadership and a positive culture where staff feel respected and supported, but basic activities without a dedicated coordinator hold it back."
There were comprehensive risk assessments in place covering all aspects of the service and support provided.
Staff felt respected, supported, and valued by the registered manager which supported a positive and improvement-driven culture.
Per 2018 comprehensive inspection: There were sufficient staff to meet people's needs. Rotas showed usually three staff on duty during the day, two in the evening and a sleeping-in member of staff at night.
Per 2018 comprehensive inspection: Staff completed an induction based on the Care Certificate; staff were supported to undertake nationally recognised qualifications and training such as pressure care and epilepsy management.
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
Per 2018 comprehensive inspection: People enjoyed activities such as walking, National Trust visits, knitting, shopping, pub meals, jigsaws, colouring, amusement arcades and canal walks.
No dedicated activities coordinator or specialist programmes, so the job is mostly routine personal care with some basic outings and hobbies.
No mention of activities coordinator or named specialist programmes in 2023 report; 2018 report describes basic activities like walking, knitting, shopping, jigsaws and outings.
Only standard training like the Care Certificate and some specialist topics, no evidence of funded qualifications or career development.
Per 2018 comprehensive inspection: Staff completed induction based on the Care Certificate and training in pressure care and epilepsy management.
Staffing is adequate to meet needs but nothing special, with standard rotas and no details on retention or agency use.
Per 2018 comprehensive inspection: Rotas showed usually three staff on duty during the day, two in the evening and a sleeping-in member of staff at night.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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