Working at The Vale Care Home

The provider had a proactive and positive culture of safety... Incident forms were completed... analysed incidents... made changes... However, the provider had not always made sure that medicines were safely managed... The registered manager took immediate action.

Relatives also confirmed this and described the staff team as ‘one big family.’... we reviewed the feedback staff had provided and found staff had shared consistently positive experiences about working at The Vale.

The provider made sure there were enough qualified, skilled and experienced staff... People and their relatives told us they felt staffing levels were sufficient. We carried out observations... and observed staff to provide timely care and attention to people when this was needed.

We reviewed the staff training matrix and found staff were compliant with the providers mandatory training requirements which was suitable for their roles.

The registered manager told us they dedicated time to spend with people, their relatives and the staff team and how this meant they had a visible presence and a clear understanding of day-to-day operations in the service. People and their relatives knew who the registered manager and felt confident they would listen and act if they had any concerns.

A range of activities on offer which reflected people’s requests and interests. The registered manager organised events for people and their families to celebrate and come together... staff had supported a person with their hobby... planning to take the person fishing... acted on suggestions... trip to the seaside.