Last updated: 10 February 2026
"Open and supportive leadership, positive culture and innovative activities, but staffing lacks stability and there are medicines safety concerns."
People were helped to stay safe by staff who had training and skills in safeguarding. Risks to people including medicines administration were identified and managed well.
The registered manager had fostered an open, positive and honest culture both for people and staff. Staff praised the registered manager for supporting them in a positive way.
There were enough staff to meet people's needs in a timely way and staff had the right skills to do this.
Staff had taken on roles as champions for subjects including diabetes, strokes and dementia care. These staff shared their learning and skills across the staff team.
The registered manager was aware of their responsibilities, were approachable, listened and acted. They had embedded and promoted an open and honest staff team culture to help ensure people and staff were listened to.
The service continued to have themes throughout the building including a seaside with sounds of the sea, the London underground, a bus stop and a bar area... 1950's American diner themed dining area... voice activated devices enabled people to be more independent.
Staff numbers are enough to cover needs on time but nothing about stable teams or spare hands for unhurried care.
There were enough staff to meet people's needs in a timely way and staff had the right skills to do this.
Small risks from medicines cabinet keys in an unlocked cupboard and not washing hands after medicine tasks.
we found the keys were held in an unlocked clean-linen cupboard in a staff member's jacket pocket... no handwashing or hand sanitiser used even though the staff member moved the medicines trolley.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp