Working at The Troc Care Home
256 Beacon Hill Road, Newark, NG24 2JP
Operated by Reason Care Limited
64 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachble management with regular support, strong safety and good training, although staffing lacks stability and activities are fairly standard."
Safety & Risk
8/10
✓
People were protected from the risk of avoidable harm by comprehensive policies and procedures and by staff who were trained and knowledgeable about safeguarding risks and were confident to report their concerns... Staff confirmed they received regular competency checks and feedback.
Staff Culture
7/10
✓
Staff were aware of their different roles... Staff worked well together, had good communication systems and were supportive of each other. We found this approach provided a calm, organised and effective atmosphere.
Staffing Levels
6/10
✓
People were supported by a mix of knowledgeable and experienced staff to meet their needs... One person said, 'My call bell is always answered quickly even at night'.
Training & Dev
7/10
✓
Staff were recruited safely and received comprehensive training to support them in their role... The provider had 'champions' in areas like safeguarding and mental health. This meant that staff had received additional training in these areas.
Management
7/10
✓
People and relatives told us the management team were approachable with an 'open door' policy... Staff told us they received regular supervisions and support from the management team and confirmed their feedback and ideas for improvements were acted upon.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service employed two activities co-ordinators... activities included visits to pubs, garden centres and shops, strawberry and scone afternoons... bingo... one to one activities.
Points to consider
Staffing is adequate to meet needs and answer call bells promptly, but no details on low agency use or super stable teams.
People were supported by a mix of knowledgeable and experienced staff to meet their needs.
Activities programme has coordinator and variety like outings and music sessions, but no specialist or innovative approaches.
Per 2018 comprehensive inspection: two activities co-ordinators, visits to pubs, garden centres, singer, bingo, one-to-ones.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews