Last updated: 9 February 2026
"Open inclusive culture and strong safety practices, but quality assurance checks miss some risks and needs."
Staff understood the provider's procedures for reporting any accidents or incidents [...] The management team reviewed safety concerns to identify learning and took action to prevent things from happening again.
People's relatives and staff commented on the open and inclusive culture within the service, and felt their views were welcomed by the provider.
People's relatives and staff were satisfied staffing arrangements at the home enabled people's individual needs to be met safely and effectively.
Following their induction, staff participated a rolling programme of training designed to enable them to work safely and effectively.
Further improvements were needed in relation to the provider's quality assurance systems and processes to ensure people's individual needs and the risks to them were consistently identified and addressed.
The provider had appointed an 'activities lead' from amongst the staff team [...] The range of activities on offer currently included trips to local events and places of interest, meals and drinks out, swimming, bowling and in-house baking and arts and crafts sessions.
Managers are approachable and supportive but their checks on care records miss some risks and needs.
The provider's quality assurance processes had not enabled them to identify these issues.
Staffing levels are adequate with enough people on shift but no word on low agency use or super stable teams.
we saw there were enough staff on duty to meet people's individual care needs.
Training covers the basics with induction and regular sessions but no specialist courses or funded qualifications.
New staff underwent the provider's induction training to help them settle into their new roles. Following their induction, staff participated a rolling programme of training.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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