Working at The Trio House
15 Abbotsmead Road, Hereford, HR2 7SH
Operated by Miss Margaret Clark Stevenson
3 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Open inclusive culture and strong safety practices, but quality assurance checks miss some risks and needs."
Safety & Risk
7/10
✓
Staff understood the provider's procedures for reporting any accidents or incidents [...] The management team reviewed safety concerns to identify learning and took action to prevent things from happening again.
Staff Culture
7/10
✓
People's relatives and staff commented on the open and inclusive culture within the service, and felt their views were welcomed by the provider.
Staffing Levels
6/10
✓
People's relatives and staff were satisfied staffing arrangements at the home enabled people's individual needs to be met safely and effectively.
Training & Dev
6/10
✓
Following their induction, staff participated a rolling programme of training designed to enable them to work safely and effectively.
Management
5/10
!
Further improvements were needed in relation to the provider's quality assurance systems and processes to ensure people's individual needs and the risks to them were consistently identified and addressed.
Programmes
6/10
✓
The provider had appointed an 'activities lead' from amongst the staff team [...] The range of activities on offer currently included trips to local events and places of interest, meals and drinks out, swimming, bowling and in-house baking and arts and crafts sessions.
Points to consider
Managers are approachable and supportive but their checks on care records miss some risks and needs.
The provider's quality assurance processes had not enabled them to identify these issues.
Staffing levels are adequate with enough people on shift but no word on low agency use or super stable teams.
we saw there were enough staff on duty to meet people's individual care needs.
Training covers the basics with induction and regular sessions but no specialist courses or funded qualifications.
New staff underwent the provider's induction training to help them settle into their new roles. Following their induction, staff participated a rolling programme of training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews