Last updated: 9 February 2026
"Regular training and staff supervision are strong points, but no permanent manager, high staff turnover with agency use, and lack of activities undermine morale."
Risks in relation to pressure damage could be improved... Risks in relation to fire could be improved... Systems had not been established to maintain accurate and complete records.
The inconsistency in leadership had resulted in poor staff morale. Some longstanding staff had left and so did some newly recruited staff... 'Staff team morale is low'
We found the home was using agency staff and had experienced a high staff turnover... There were insufficient numbers of suitably deployed staff. This was a breach of regulation 18.
Staff had the necessary skills to carry out their roles. Staff had regular training and opportunities for regular supervision and observations of their work performance.
At the time of our inspection there was not a registered manager in post. A new manager had just been appointed who would be starting shortly.
We found since the activities coordinator had left, there had not been activities provided... On the day of the inspection we did not observe any form of activities going on.
No permanent manager in place and managers keep changing, which knocks staff morale and stability.
At the time of our inspection there was not a registered manager in post... The home had struggled to employ and retain managers.
Heavy agency use and high staff turnover mean the team is always rushed with no time for meaningful chats with residents.
high staff turnover and high use of agency staff... staff were continuously busy and task oriented... 'Not enough staff to spend time'
No activities coordinator and no activities happening, so the job is mostly rushing through personal care tasks.
the activities coordinator had just left, and people did not always have access to activities of their choosing... we did not observe any form of activities going on.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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