Working at The Towans Care Home
Berrow Road, Burnham On Sea, TA8 2EZ
Operated by Towans Care Limited
28 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff love the friendly culture and good management support, but training gaps in medication and catheter care plus staffing vacancies and incomplete checks hold it back."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely; making sure infection outbreaks can be effectively prevented or managed; admitting people safely to the service.
Staff Culture
7/10
✓
Staff told us 'I love this home. This is a friendly home' and 'They become our family. We treat them how I want to be treated'. Per 2017 comprehensive inspection.
Staffing Levels
5/10
!
People were supported by sufficient staff to meet their care needs. All staff we spoke with thought there were enough. Per 2017 comprehensive inspection.
Training & Dev
4/10
!
Some staff required further training and competency checks to observe medicines being administered. Most staff told us they completed catheter care without suitable training. Per 2017 comprehensive inspection.
Management
6/10
✓
People and staff spoke highly about the management of the home. The manager was regularly monitoring the quality of care being delivered. Per 2017 comprehensive inspection.
Programmes
6/10
✓
People were able to participate in a range of activities. These were tailored to people's interests... activities coordinator completed one to one activities such as manicure... group activities... church service, pub games, live entertainers. Per 2017 comprehensive inspection.
Points to consider
Staff numbers were enough to cover care but they had vacancies and missed full past job checks for some workers.
the provider was admitting people to the home as they had some vacancies (2021 report); we found three members of staff did not have a full employment history in line with current legislation (per 2017)
Training was basic with gaps in skills for medication handover checks and catheter care.
some staff required further training and competency checks to observe medicines being administered... most staff told us they completed this task [catheter care] without suitable training (per 2017)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews