Last updated: 10 February 2026
"Staff love the friendly culture and good management support, but training gaps in medication and catheter care plus staffing vacancies and incomplete checks hold it back."
We were assured that the provider was using PPE effectively and safely; making sure infection outbreaks can be effectively prevented or managed; admitting people safely to the service.
Staff told us 'I love this home. This is a friendly home' and 'They become our family. We treat them how I want to be treated'. Per 2017 comprehensive inspection.
People were supported by sufficient staff to meet their care needs. All staff we spoke with thought there were enough. Per 2017 comprehensive inspection.
Some staff required further training and competency checks to observe medicines being administered. Most staff told us they completed catheter care without suitable training. Per 2017 comprehensive inspection.
People and staff spoke highly about the management of the home. The manager was regularly monitoring the quality of care being delivered. Per 2017 comprehensive inspection.
People were able to participate in a range of activities. These were tailored to people's interests... activities coordinator completed one to one activities such as manicure... group activities... church service, pub games, live entertainers. Per 2017 comprehensive inspection.
Staff numbers were enough to cover care but they had vacancies and missed full past job checks for some workers.
the provider was admitting people to the home as they had some vacancies (2021 report); we found three members of staff did not have a full employment history in line with current legislation (per 2017)
Training was basic with gaps in skills for medication handover checks and catheter care.
some staff required further training and competency checks to observe medicines being administered... most staff told us they completed this task [catheter care] without suitable training (per 2017)
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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