Last updated: 10 February 2026
"Supportive management, stable staffing and positive culture, although basic training and no activities coordinator hold it back."
Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 12. The registered manager showed us the improvements they had made to their auditing systems for medicines
Staff felt the positive culture of the service, was underpinned because they enjoyed their work, and were committed to providing quality care. One staff member told us the provider was, 'Lovely to work for.' Another told us, 'I love my job… I feel very supported'
Relatives felt there were enough staff to meet their family member's needs. They praised the quality and stability of the staff group who they had got to know. 'They've had the same carers for a long time…' Staff felt the staffing levels were good
Per 2020 comprehensive inspection: Staff were provided with a variety of training relevant to their roles. Staff told us they were supported by the management team with their training and development needs
Staff told us the registered manager had a good visible presence in the service, knew people well and was very approachable. One staff member told us they felt really supported by the registered manager, who took time to listen to them
Per 2020 comprehensive inspection: Staff were aware of what activities people enjoyed taking part in. People accessed the community on a regular basis with shopping trips, swimming, bowling and meals out. People were supported by staff to go on holidays
Training covers basics like safeguarding and medicines but no specialist courses or funded qualifications for staff
Staff had received training in safeguarding people from abuse... Staff received training in administrating people's medicines and had their competency checked
No activities coordinator or special programmes, just regular outings and holidays to keep things varied
Per 2020 comprehensive inspection: People accessed the community on a regular basis with shopping trips, swimming, bowling and meals out. People were supported by staff to go on holidays
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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