Working at The Thatched House
32 Aldwick Avenue, Bognor Regis, PO21 3AQ
Operated by Drs Care Limited
20 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by a helpful manager and enjoy a cheerful culture, but no structured activities programme and busy mornings hold it back."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety... Improvements were found at this assessment and the provider was no longer in breach of the regulations. Some MAR charts had incorrect room numbers on them.
Staff Culture
7/10
✓
Staff we met were welcoming and cheerful... A staff member said 'The manager is very helpful, even with personal things. That’s one reason I like to work here.'
Staffing Levels
5/10
!
There were enough staff at the home to support people safely. We did not see anyone wait when they needed assistance... One staff member said it could be busy in the mornings, but it was never unsafe.
Training & Dev
5/10
!
Staff told us the training was sufficient and that if they wanted any extra training, they could ask the registered manager.
Management
6/10
✓
Staff were well supported by the manager. The registered manager carried out checks and audits to monitor care and cleanliness at the home.
Programmes
3/10
✕
Staff assisted people to leave the home for walks or trips to local cafes and pubs. The provider had purchased conversation prompt cards for staff.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with basic walks and trips.
Staff assisted people to leave the home for walks or trips to local cafes and pubs. The provider had purchased conversation prompt cards for staff.
Staffing is adequate but busy in the mornings, staff say one more carer would help.
One staff member said it could be busy in the mornings, but it was never unsafe. They said, “It’s safe, people are safe but one more carer in the morning would be good.”
Only standard training, no specialist courses or funded qualifications mentioned.
Staff told us the training was sufficient and that if they wanted any extra training, they could ask the registered manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews