Working at The Terrace
Maison Dieu, Richmond, DL10 7AX
Operated by Care UK Community Partnerships Ltd
44 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Strong staff culture and excellent infection control, but busy staff and occasional waits for residents hold it back."
Safety & Risk
8/10
✓
2021 IPC inspection: assured provider preventing infections, using PPE effectively, accessing testing, maintaining hygiene and managing outbreaks.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: staff said 'I love working here', felt supported and confident to express opinions; happy homely atmosphere observed.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: sufficient numbers of staff but mixed feedback with residents reporting waits of up to 30 minutes and staff feeling busy at times.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff received training in dementia care, safeguarding, fire safety with regular supervision; 2021: IPC and COVID-19 training completed.
Management
6/10
✓
Per 2018 comprehensive inspection: registered manager approachable, listened to concerns and acted on them; 2021: daily walk arounds and quality systems in place.
Programmes
6/10
✓
Per 2018 comprehensive inspection: lifestyle coordinator organised quizzes, games, outings, memory boxes, wish tree, community links with schools and sing-a-longs.
Points to consider
Staffing levels are adequate but staff feel busy at times and residents sometimes have to wait up to 30 minutes for help.
People gave us mixed feedback in relation to staffing levels. They said, "You see a lot of staff walking around, but after breakfast you can wait for 30 minutes to go to your room" and "Sometimes you have to wait..." Staff explained they felt busy at times. Per 2018 report.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews