Working at The Terrace
Castle Avenue, Doncaster, DN12 3BT
Operated by Cristal Care Limited
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong team culture and safety practices with supportive management, but occasional agency staff while building the permanent team."
Safety & Risk
8/10
✓
People were safeguarded from the risk of abuse; staff understood how to protect people from avoidable harm. Accidents and incidents were monitored, with action taken to mitigate risks.
Staff Culture
8/10
✓
There was an open and transparent culture... Staff said, 'Everyone works together, we are like one big family and support each other.'
Staffing Levels
6/10
✓
There were sufficient staff to support people's needs... The registered manager advised of occasional use of agency staff, but recruitment processes were underway to increase the staff team.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us that training was of a good standard and readily available, thorough induction which included mandatory training and shadowing experienced staff.
Management
7/10
✓
Staff felt supported by the manager and were involved in driving improvements. One staff member told us 'I can talk to the manager about anything, we have team meetings...'
Programmes
6/10
✓
People chose their own activities daily. Staff had supported a person to go to the local fish market... People had strong links within the community.
Points to consider
Enough staff to meet needs but occasional agency workers used while recruiting more permanent team members.
The registered manager advised of occasional use of agency staff, but recruitment processes were underway to increase the staff team.
Standard training like induction and medication checks but no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: thorough induction which included mandatory training and shadowing experienced staff.
Varied community outings and chosen activities but no dedicated coordinator or named specialist programmes.
People chose their own activities daily... Staff had supported a person to go to the local fish market and prepare the fish to eat.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews