Working at The Swallows Residential Care Home
Helions Bumpstead Road, Haverhill, CB9 7AA
Operated by Donna Burrows and Harold Burrows
16 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Staff feel part of a positive, established team supported by the deputy manager and provider, but infrequent manager presence, stretched staffing, and limited activities hold it back."
Safety & Risk
3/10
✕
risks associated with people’s wellbeing and safety were not consistently identified and included in their care plans and risk assessments.
Staff Culture
6/10
✓
Staff told us of a positive culture at The Swallows Residential Care Home. They felt part of an established team, who were supported by the Deputy Manager, provider and consultants.
Staffing Levels
3/10
✕
some staff also raised concerns that there were times in the day when staffing levels were a challenge that limited interaction with people.
Training & Dev
4/10
!
not all staff working at night had training to administer medicines to people should they require this overnight.
Management
3/10
✕
The registered manager did not maintain a frequent presence at the service.
Programmes
2/10
✕
Other people told us there were limited opportunities to engage in activities and social opportunities.
Points to consider
The manager does not show up often enough, so oversight and improvements are not consistent.
The registered manager did not maintain a frequent presence at the service.
Staffing gets stretched at times, leaving little time for chats or engagement with residents.
some staff also raised concerns that there were times in the day when staffing levels were a challenge that limited interaction with people.
No activities programme or coordinator, so the role is mostly routine personal care.
Other people told us there were limited opportunities to engage in activities and social opportunities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews