Last updated: 10 February 2026
"Staff feel well supported by the manager with regular meetings and supervisions alongside engaging activities programmes, but serious leadership failings, poor safety management and unsafe recruitment hold it back."
Risks to people were not always identified, assessed, documented, and reviewed to ensure people’s safety and well-being... People’s medicines were not always managed safely.
Staff spoke highly of the home manager. One staff member told us, “We are well supported by the home manager, we can talk to them if we have any concerns about the residents, there are regular staff meetings and supervisions.”
The provider did not always follow safe recruitment practices. We looked at recruitment records of 5 staff. We found that 3 staff application forms did not include any employment history... no checks were carried out on their employment histories. This was a breach of Regulation 18.
We noted that staff had not received training on equality and diversity and their knowledge of the Mental Capacity Act (MCA) was limited.
There were no robust, clear and effective governance, management and accountability arrangements in place to oversee the service delivery and ensure people’s safety.
The provider employed 3 activities staff who planned and facilitated a variety of activities to meet people’s needs... Activities planned for May and June included biscuit making, knitting club, memory games, arts and crafts, regular Wednesday morning singalongs.
Serious leadership failings with no proper oversight or governance systems, so issues like risks and incidents are not handled well.
There were no robust, clear and effective governance, management and accountability arrangements in place to oversee the service delivery and ensure people’s safety.
Recruitment skips checks on past jobs for some staff, which means they might not be fully suitable.
The provider did not always follow safe recruitment practices... 3 staff application forms did not include any employment history... no checks were carried out on their employment histories.
Risks like falls, pressure sores and medications are not always properly assessed or guided for staff.
Risks to people were not always identified, assessed, documented, and reviewed... Medicines were not always managed safely... no PRN protocols in place.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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