Working at The Swallows
318 Brownhill Road, London, SE6 1AX
Operated by Rajanikanth Selvanandan
33 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.9/10
Key Finding
"Staff feel well supported by the manager with regular meetings and supervisions alongside engaging activities programmes, but serious leadership failings, poor safety management and unsafe recruitment hold it back."
Safety & Risk
1/10
✕
Risks to people were not always identified, assessed, documented, and reviewed to ensure people’s safety and well-being... People’s medicines were not always managed safely.
Staff Culture
6/10
✓
Staff spoke highly of the home manager. One staff member told us, “We are well supported by the home manager, we can talk to them if we have any concerns about the residents, there are regular staff meetings and supervisions.”
Staffing Levels
4/10
!
The provider did not always follow safe recruitment practices. We looked at recruitment records of 5 staff. We found that 3 staff application forms did not include any employment history... no checks were carried out on their employment histories. This was a breach of Regulation 18.
Training & Dev
4/10
!
We noted that staff had not received training on equality and diversity and their knowledge of the Mental Capacity Act (MCA) was limited.
Management
2/10
✕
There were no robust, clear and effective governance, management and accountability arrangements in place to oversee the service delivery and ensure people’s safety.
Programmes
6/10
✓
The provider employed 3 activities staff who planned and facilitated a variety of activities to meet people’s needs... Activities planned for May and June included biscuit making, knitting club, memory games, arts and crafts, regular Wednesday morning singalongs.
Points to consider
Serious leadership failings with no proper oversight or governance systems, so issues like risks and incidents are not handled well.
There were no robust, clear and effective governance, management and accountability arrangements in place to oversee the service delivery and ensure people’s safety.
Recruitment skips checks on past jobs for some staff, which means they might not be fully suitable.
The provider did not always follow safe recruitment practices... 3 staff application forms did not include any employment history... no checks were carried out on their employment histories.
Risks like falls, pressure sores and medications are not always properly assessed or guided for staff.
Risks to people were not always identified, assessed, documented, and reviewed... Medicines were not always managed safely... no PRN protocols in place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews