Last updated: 9 February 2026
"Staff feel well-supported by a caring manager in a family atmosphere with good training, but occasional staffing pressures and no activities coordinator hold it back."
Staff had been provided with safeguarding training... detailed risk management plans in place... People's medicines were managed safely... Accidents and incidents were analysed for lessons learnt.
Staff said the service had a family atmosphere and they felt well-supported by the registered manager. All staff without exception told us they would be happy to question practice and were aware of the whistleblowing procedures.
Staff said they felt there were generally enough staff to meet people's needs safely. However, one told us, 'The staffing here is okay. Sometimes there are days when we are really rushed and under pressure.'
Records demonstrated that staff had completed a comprehensive induction and on-going training programme. Staff told us they were very satisfied with the training they received and felt the provider really valued them.
Staff said the service had a family atmosphere and they felt well-supported by the registered manager. One staff member told us, 'The manager is easy to talk to and understanding. They look after staff as well as the residents.'
There was a programme of activities, including monthly mass, music therapy, horticulturalist group, themed events. However, the activity coordinator post had been abandoned and staff didn't have the capacity to carry out the activities.
Staffing is adequate but sometimes rushed days mean shifts can feel busy and under pressure.
Staff said they felt there were generally enough staff to meet people's needs safely. However, one told us, 'The staffing here is okay. Sometimes there are days when we are really rushed and under pressure.'
No dedicated activities coordinator anymore, so activities are limited and staff too busy to run them properly.
The activity coordinator post had been abandoned as part of this change... some staff told us this was often difficult because there were only three staff working on the floor and they didn't have the capacity to carry out the activities.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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