Last updated: 10 February 2026
"Staff feel supported in a positive culture with good training, but staffing shortages, medication errors and lack of activities hold it back."
Medicines were not always given on time or as prescribed. For example, insulin was documented as administered later than prescribed.
Staff told us they felt the home had a positive, open culture. Staff told us that they felt supported and felt that the management team cared about their wellbeing.
The provider did not have systems and procedures which accurately calculated safe staffing levels and the tool used to calculate staffing levels contained inaccurate information about people’s needs.
Records showed that all staff completed appropriate safeguarding training. Staff told us they felt supported by the management team and had appropriate training.
Leaders had not identified that tools in place were not adequately completed, for example medicines audits, staff observations and staff dependency calculator.
We found that people were not taking part in meaningful activities. Some people and relatives told us people were not supported to take part in meaningful activities.
Not enough care staff so they are rushed and even the office worker and activities person have to do personal care tasks.
During our on-site visits we observed the administrator and activities co-ordinator providing support to people with their daily living activities. Although these staff members had the appropriate training, it meant that they were unable to undertake their work duties because additional care staff were needed.
Medication errors like giving insulin late or painkillers too close together putting people at risk.
Medicines were not always given on time or as prescribed. For example, insulin was documented as administered later than prescribed. This was often given too closely and not at the recommended intervals, which increased the risk of harm and reduced the safety of pain management.
No activities programme or creative engagement so residents are bored just watching TV.
One person told us, "I don’t do anything. I am in bed all the time, so I just watch the TV. I do get bored sometimes and the staff don’t have time to sit and talk with me." One relative told us, “They don’t try and do anything with [family member]. The TV is put on and just left on the same channel.”
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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