Working at The Spires

Serious medication errors like giving out expired drugs, missing doses, and not following safety rules put people at risk.

a controlled drug (a medicine which are liable to misuse) had been administered beyond its safe expiry date... One person missed their medicine for three days... staff had failed to administer a person’s time critical medicine.

Management checks are not picking up problems like poor medication handling and gaps in care plans.

Quality assurance systems were not always effective in identifying and addressing areas of improvement... provider had not sustained improvements... remained in breach of legal regulations.

Staffing is adequate but nothing special, with some short-staffing and long waits for help especially at night.

there were times when the service was short staffed... Sometimes I don’t think there’s enough staff at night. Sometimes you do have to wait for a long time in the night.