Last updated: 10 February 2026
"Supportive management and staff feeling valued with good training, although numerous staff changes and no dedicated activities coordinator are drawbacks."
Staff were aware of their responsibilities to protect people from abuse... Risks associated with people's needs had been assessed... Medicines were ordered, stored, administered and managed safely... Accidents and incidents were recorded, monitored and analysed.
Staff told us they felt valued and involved in the development of the service. Staff were positive about the support they received.
People were supported by the right staffing levels for their needs. Staff had completed safe recruitment checks before they commenced.
Staff had received an induction, training and ongoing support... refresher training to keep their skills up to date and their competency was assessed... accredited training in physical intervention and PBS approaches.
A relative said, 'We consider the manager to be a competent and an approachable manager.' A professional said, 'The manager is very good, they are organised and lead the staff team well.' Staff described the registered manager as 'knowledgeable,' 'supportive' and 'approachable.'
People received daily opportunities to participate in activities... Examples showed included horse riding, day trips, cooking and birthday celebrations... spa days... go-cart and formula one indoor racing experience.
Staffing is adequate but there were numerous staff changes over the past year before things settled down.
"There have been numerous staff changes over the past year, but we are happy that Creative Care (provider) now have a good staff training and selection programme in hand."
Activities are varied like horse riding and spa days but no dedicated activities coordinator or specialist therapeutic programmes mentioned.
People received daily opportunities to participate in activities of their choosing. They were provided with one to one or two to one staffing levels... Examples showed included horse riding, day trips, cooking and birthday celebrations.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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