Last updated: 10 February 2026
"Staff feel supported in a friendly atmosphere with up-to-date training and enough staff, but weak management oversight and unsafe medicines handling let it down."
Medicines were not always managed safely. There were five discrepancies identified in the number of medications stored in the home. Prescribed creams were being stored in people's bedrooms and not locked away.
Staff felt supported and received the guidance needed to fulfil their roles through individual and team meetings. The atmosphere in the home was friendly and inclusive.
People felt there were enough staff. Staff were available when people needed them during our visit and people's requests for assistance were responded to promptly.
A training matrix monitored and showed staff were up to date with training and planned future training needs.
There was an interim manager in post who intends to register with the CQC; the manager's checks on the environment and medication had failed to identify the issues we found.
No permanent manager in place, just an interim one, and oversight missed problems with medication and cleaning.
There was an interim manager in post who intends to register with the CQC, who was overseeing the day to day running of the home. We found the manager's checks on the environment and medication had failed to identify the issues we found.
Medication stock counts did not match records and some creams were left unlocked in bedrooms, risking wrong doses or harm.
There were five discrepancies identified in the number of medications stored in the home, at the time of the inspection. Prescribed creams were being stored in people's bedrooms and not locked away.
Staffing is adequate to meet needs but nothing special, with no details on staff staying long-term or agency use.
People felt there were enough staff. One person told us, 'They (staff) come when I need them, I don't have to wait long.' Staff were recruited safely in line with the provider's procedure.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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