Last updated: 9 February 2026
"Experienced management and strong safety responses protect residents well, but basic activities without a coordinator and past staffing inconsistencies need improvement."
People were safe and protected from abuse and avoidable harm. The provider responded appropriately to incidents that challenged the service to ensure people were safe.
The staff told us, although at times it had been challenging working in the home, they had noticed things were now improving.
There were enough staff to support people. The provider had increased staffing levels in response to incidents in the home.
The staff told us they had completed a range of training, including training to meet people's complex needs.
The registered manager was very experienced and aware of their responsibilities. He and the staff were committed to providing people with a high-quality service which met their needs and provided good outcomes.
The staff supported the person who lived in the home to follow a range of activities they enjoyed. They identified activities they thought the individual may enjoy in the home and community.
No dedicated activities coordinator or specialist programmes, so the role is mostly personal care with staff arranging a basic range of activities.
The staff supported the person who lived in the home to follow a range of activities they enjoyed.
Staffing is adequate after increases to handle past incidents, but before that regular staff got pulled to challenging behaviours which affected care consistency.
The provider had increased staffing levels in response to incidents in the home. ... the needs of one individual had impacted on the care provided because they needed the regular staff to support them.
Training includes complex needs but staff said it came late even after they asked for it.
One staff member told us the staff had asked for training to support one person's needs and, although this had been provided, it would have been helpful if it had been delivered earlier.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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