Last updated: 10 February 2026
"Staff feel valued in a supportive culture with strong safety practices, but agency staff use causes occasional waits for help and activities are quite basic."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated when required... Medicines were well managed.
Staff told us they felt valued and supported by managers... We have regular staff meetings and daily handovers... good teamwork, and we all support each other.
People and their relatives told us they felt there was enough staff to meet their needs in a timely manner. However, a couple of people told us that on occasions they may have to wait until staff are available to assist them... we use regular agency staff.
The providers training matrix showed that staff had received training on dementia awareness, wound care, diabetes, end of life care, fire safety, first aid, moving and assisting people, safeguarding adults.
The service was well led, and leaders were visible, approachable and engaged with people. Staff told us they felt valued and supported by managers.
We observed people engaging in various activities such as, puzzles, listening to music, art and craft, games and hand massage and manicure... People spoke positively about the activities on offer.
Staffing is adequate but you might sometimes wait for help and they use regular agency staff to cover people who left recently.
a couple of people told us that on occasions they may have to wait until staff are available to assist them... A few staff have left recently, but this isn’t a problem as we use regular agency staff
Activities programme runs regular basic events like puzzles, music and crafts but nothing special or innovative to make the job more varied.
we observed people engaging in various activities such as, puzzles, listening to music, art and craft, games and hand massage and manicure... one person told us they felt there was not enough activities and stimulation.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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